General terms and conditions of sale b2b

General terms and conditions of sale b2b

Following terms and conditions apply to all orders placed with us and offers and deliveries made by us, unless we deviate from them explicitly and in writing. By placing his order, the buyer accepts these terms and conditions and waives his terms and conditions of purchase. All data stated such as prices, colours, sizes, etc. may be subject to change. In the case of any technical changes, the customer will always receive the most recent model. We are not liable for any printing errors.

Quality problems are generally solved in a preventive manner by the application of strict quality standards.

    • 5-year warranty, calculated from the date of delivery, on all our office chairs;
    • 2-year warranty, calculated from the date of delivery, on all other products.

This warranty does not cover the consequences of normal wear, incorrect use or inadequate maintenance.

All prices stated are exclusive of VAT. Prices stated are free of obligation and are only binding if confirmed by us in writing.


If companies purchase these products for their employees, all invoices and bills are payable to our head office.

Purchases by individuals via the e-shop should be paid for immediately via the payment system Mollie. Orders will only be accepted after receipt of proof of payment by this payment system.

All our invoices are payable within 30 days after invoice date. Every first payment is made cash on delivery. Pami may decide to apply the 40/40/20 advance payment regulation when invoicing, based on project size and lead time. In the case of non-payment on the due date, legally and without any notice of default a standard late-payment interest shall be owed of 12% per year. If the payment is not made on the due date, legally and without any notice of default a fixed compensation of 10% will also be owed, with a minimum of € 75 excl. VAT. Delivered goods shall remain our property until the invoice has been paid in full. The risk that these goods present and also any liability towards third parties will however always transfer to the customer at the moment of delivery. The non-payment on its due date of any invoice shall make the balance owed of all other invoices, even those invoices not due, immediately payable by law. Non-timely payment gives us the right to stop further deliveries or services, so that the credit balance does not increase any further and this without warning from our part.

If an order is cancelled, a fixed compensation of 20% shall be paid, if necessary to be increased by the costs already incurred.

The buyer may always claim compensation under common law.

The prices stated in the e-shop are inclusive of delivery to the ground floor. Prices for assembly are stated on our website. The shipping of products shall be for account and risk of the buyer. In the case of delivery to a floor, the customer should provide a sufficiently large lift or a ladder lift. Costs for hiring an exterior lift are € 125 excl. VAT for the lift and € 45 excl. VAT per man/hour for operation of lift. Additional costs such as reservation and parking places are also charged. The areas must be free and ready for the goods to be moved in. If the goods are moved into an unfinished site, extra costs may be charged and damages resulting from the site situation shall be for the account of the buyer. The disconnection and connection of electricity and data cables, etc. shall be for account of the customer. In the case of postponement of delivery by the other party, Pami is entitled to charge its costs arising from this. (this concerns, among other things, costs relating to logistic handling carried out and further storage)
Storage costs in our warehouses are invoiced at € 5 excl. VAT m²/month. Extra handling costs at the going rate € 45 excl. VAT per man/hour. If we have to store the furniture with the customer, the liability for damage shall be invalidated after signing the delivery note. Special transport by lorry at € 1 excl. VAT per km (pick-up and drop-off) + (hourly rate x number of man hours). Special transport by car/van at € 0.40 excl. VAT per km (pick-up and drop-off) + (hourly rate x number of man hours). Costs for an additional intervention for definitive assembly at a later date shall be charged to the customer. Delivery dates are estimated and are not binding, but will be taken into account as much as possible. Unless provided for otherwise, late deliveries may not result in refusal of the delivery and shall not give rise to compensation. We retain the right to invoice the goods according to their delivery, also if this is only partial.

Any complaints must be sent to us by registered letter with substantiation within three days after delivery. The delivery note in question must be sent to us and the customer must also state the relevant invoice number. Our responsibility is limited to the replacement of the delivered goods or parts in so far as we are responsible for the damage. After receipt of the goods no further complaints may be formulated regarding visible faults and the quality and quantity of the delivered goods. A complaint shall not suspend the payment obligation.

All disputes come under the competence of the courts of Neerpelt and Hasselt, being the courts of the place where the obligations must be performed and/or where they have arisen.

Comments and restrictions in connection with the invoice and/or the general terms and conditions stated on it should be sent to us by substantiated registered letter within eight days after invoice date; in connection with the dispute settlement regulation this period is 30 days. If a purchase order has been signed by the buyer or customer, the regulation provided for in the general terms and conditions stated on the purchase order shall apply.