If the delivered product does not fulfil your expectations, you can:
- send back the product within 14 days of receipt and we will refund your payment within 14 days after we have received the returned product in good condition;
- exchange the product for a new product within 30 days of receipt. For additional advice please visit our showroom or you can call or e-mail us.
- During the cooling-off period the consumer should handle the product and packaging carefully. He shall only unpack or use the product to the extent necessary in order to determine whether he wishes to keep the product. If he makes use of his revocation right, he must return the product with all the accessories supplied and - if reasonably possible - in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions given by the entrepreneur.
- A reduction in value as the result of handling the product in a manner other than described above shall be charged and deducted from the amount to be paid by us.
- For the return of the product we must receive your return note including the invoice as quickly as possible, but in any event within 14 days after receipt of the product at email@example.com. We will confirm your request and process it as quickly as possible after receipt. On agreement we or our carrier will contact you for the receipt and/or collection of the product. The costs for collecting the product in the case of a return shall be for your account.
- You will receive a refund (excluding the transport costs for collection) within 14 days after we have received the returned product.
- To register the exchange of a product, please send us your exchange note including the invoice within 30 days after receipt of the product at firstname.lastname@example.org . State clearly which product you would like to receive from us. If you have not selected a replacement product, we will be happy to advise you on the options available to you. As soon as the replacement product is definitive, we, or our carrier, will contact you to exchange the products at the delivery location. Any additional charge or reduction for the replacement product will be charged or refunded to your account. The costs must be paid within 30 days after the invoice date. You will receive any refund within 14 days after the exchange.